The Green Gym Group – AI Use Notice
How we use AI
Parts of our website/app (“Services”) use artificial intelligence (“AI”) to:
- answer FAQs and member support questions;
- suggest classes, programmes, or exercises based on what you tell us;
- help draft messages or notifications; and
- assist staff with scheduling and general admin.
AI is used alongside human oversight from our team.
Not medical advice
AI outputs are not medical, physiotherapy, nutrition, or other professional advice. Exercise carries risk. Always use your own judgement and follow guidance from a qualified professional. If you have a medical condition, injury, are pregnant, or are unsure about exercising, consult your GP or a qualified clinician before following any suggestions.
Safety first
- Stop any activity that causes pain, dizziness, shortness of breath beyond normal exertion, or discomfort.
- Check equipment is set up correctly and follow posted instructions and staff guidance.
- Children and vulnerable users should be supervised and should not rely on AI outputs.
Accuracy & limitations
AI may produce content that is incomplete, outdated, or wrong. We do not promise that AI suggestions fit your personal circumstances. Verify important details (class intensity, contraindications, opening hours, membership terms) before acting.
Automated decisions
We do not make membership, access, or pricing decisions solely by automated means that have legal or similarly significant effects. Where automation helps (e.g., class recommendations or routine reminders), you can request human review by contacting us.
Your inputs (“Prompts”)
If you type or upload information (e.g., goals, injuries, preferences), we may send it to our AI provider(s) to generate a response.
- Do not include sensitive health details unless you’re comfortable with us processing them as described in our Privacy Policy.
- Avoid sharing confidential or special-category data you don’t want processed.
Privacy & data
We process personal data as set out in our [Privacy Policy]. Some AI providers may temporarily process prompts and outputs to operate and secure their services. We limit what we send, apply access controls, and retain data only as described in our policies.
AI-generated or edited content
Where content is generated or materially edited by AI (e.g., “class ideas”, “form tips”), we will label it.
Third-party providers
We may use third-party AI services (e.g., model providers). Their terms and privacy policies apply in addition to ours.
Intellectual property
Unless stated otherwise in our Terms, you may use AI-generated suggestions for your personal, non-commercial fitness use. Do not rely on AI to create legally compliant or medical content.
Reporting issues & opting out
If AI content seems unsafe, offensive, or incorrect, or if you prefer human assistance, contact us at info@greengymgroup.co.uk. We’ll review and respond. You can ask us to handle your query without AI.